Terms of service
1. How is my order shipped?
All packages are shipped via UPS or USPS. All Next Day, 2 Day Delivery orders are shipped Monday - Friday. Next Day Delivery is not available for PO Box, APO and FPO mailing addresses.
2. How long will it take to get my order?
All standard ground shipments will ship within 48 hours of receiving the order (Monday-Friday).
3. US Shipping
Shipping costs based on published UPS/USPS rates from our main warehouse in Nashville, TN.
For overnight delivery on the next business day, orders must be submitted Monday through Friday by 8 AM CT. Overnight orders placed after 1:30 PM CT on Friday and over the weekend will arrive on Tuesday.
4. What is your return policy?
All sales are FINAL. If you received a damaged or incorrect item, please contact us.
5. How do I return a damaged or incorrect item?
Packing and sending your returns:
a. Return must be received in NEW condition with all original tags attached.
b. In your return please include the following information:
- Your order confirmation number
- Your first and last name
- Your mailing address
- Your phone number
- What you are returning and why
- How you would like us to handle your return or exchange
c. Please Note: Your return will not be processed without this information. If this information is not in your return package, we cannot track your return, therefore no refund will be processed.
d. Place the item and information in a box.
e. Please ship your return to the mailing address given below. For your protection we recommend that you use UPS or insured parcel post for your return (the customer is responsible for shipping costs). We are not responsible for any loss/damage that may occur to the items during shipment.
Return Address:
RETURN: SMLXL Direct
1411 Elm Hill Pike #315
Nashville TN, 37210
Please allow 7-10 business days for processing returns.
f. Refunds are processed to your original form of payment. Once a return has been processed, a credit card refund can take 7 -10 business days to appear on your account.